Great location just 2 minutes from Shinagawa Station! Enjoy the full range of facilities with special plans starting from 10 nights
 
Great location just 2 minutes from Shinagawa Station! Enjoy the full range of facilities with special plans starting from 10 nights
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FAQ

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  • first time

    Q. Please tell me more about the fees.
    Q. Please tell me about the reservation period.
    Q. Please tell me the flow until moving in.
    Q. Tell me more about the update.
    Q. Will there be an examination?
    Q. Is it possible to use it only once?
    Q. Can it be used by two or more people?
    Q. Can I invite friends to my room or stay for a few days?
    Q. What should I do with my resident card?
    Q. Where should I make inquiries and consultations?
    Q. What are the advantages and disadvantages of goodroom?
  • Application/availability

    Q. When will facilities that are fully booked be available again?
    Q. How far in advance should I apply?
    Q. Are there any documents required for application?
    Q. What is "perforated reservation"?
    Q. Please let me know the availability of rooms.
    Q. Do you have a waiting list?
    Q. Please tell me the availability schedule for goodroom residence monthly.
    Q. Can I specify a room or floor?
    Q. Can I see the interior?
  • Fee/Payment/Points

    Q.Please tell me about the charges for bookings of less than one month.
    Q.I want to move out in the middle of the month.
    Q.I want to move in in the middle of the month.
    Q. I would like an estimate.
    Q. Please tell me the payment method.
    Q. When will the payment be made?
    Q. Can I get a receipt?
    Q. Is it cheaper than other sites?
    Q. Will the price change?
    Q. How many points can I earn?
    Q. Please tell me the schedule for awarding points.
    Q. How can points be used?
    Q. What is the point back system?
    Q. Can points be used for other services?
  • Update/Change/Cancel

    Q. Tell me more about automatic renewal.
    Q. When renewing, will the room change every month? Do you need to Check-out once?
    Q. Is there anything I can't renew next month?
    Q. What should I do if I want to change the facility for the next month?
    Q. What should I do if I want to change the details of my reservation?
    Q. What should I do if I want to cancel my reservation?
    Q.What is your cancellation policy?
  • Member registration/withdrawal

    Q. Do I need to register as a member?
    Q. I cannot Sign in in to My Page.
    Q. What are the member benefits?
    Q. Please tell me more about the hiatus.
  • Facilities/equipment

    Q. What size luggage can I bring in?
    Q. 電化製品は持ち込めますか。
    Q. Can I send my luggage before moving in?
    Q. Can you receive mail and parcels?
    Q. How often do you clean and towel exchange
    Q.Can I smoke?
    Q.Is there a Wired LAN?
    Q.What is the internet speed?
    Q. Can I park my bicycle or motorcycle?
    Q. Can I bring my own desk?
    Q.ホテルが満室の場合はどうなりますか?
    Q.Is it possible to change the room at the request of the user?
    Q.What should I do if the room is damaged?
    Q.室内清掃はどれくらいの頻度で入りますか?
    Q.Is there a set frequency and number of towels to be changed?
    Q.Can I wash my clothes?
    Q.Is breakfast included?
    Q.Is there a kitchen?
  • others

    Q. Can children use it?
    Q. Please tell me about corporate use.
    Q. Can foreign nationals make reservations?
    Q.Is it possible for minors to stay?
    Q. Do you support languages other than Japanese?
    Q. Is national travel assistance applicable?