FAQ
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first time
- Q. Please tell me more about the fees.
- Q. Please tell me about the reservation period.
- Q. Please tell me the flow until moving in.
- Q. Tell me more about the update.
- Q. Will there be an examination?
- Q. Is it possible to use it only once?
- Q. Can it be used by two or more people?
- Q. Can I invite friends to my room or stay for a few days?
- Q. What should I do with my resident card?
- Q. Where should I make inquiries and consultations?
- Q. What are the advantages and disadvantages of goodroom?
Application/availability
- Q. When will facilities that are fully booked be available again?
- Q. How far in advance should I apply?
- Q. Are there any documents required for application?
- Q. What is "perforated reservation"?
- Q. Please let me know the availability of rooms.
- Q. Do you have a waiting list?
- Q. Please tell me the availability schedule for goodroom residence monthly.
- Q. Can I specify a room or floor?
- Q. Can I see the interior?
Fee/Payment/Points
- Q.Please tell me about the charges for bookings of less than one month.
- Q.I want to move out in the middle of the month.
- Q.I want to move in in the middle of the month.
- Q. I would like an estimate.
- Q. Please tell me the payment method.
- Q. When will the payment be made?
- Q. Can I get a receipt?
- Q. Is it cheaper than other sites?
- Q. Will the price change?
- Q. How many points can I earn?
- Q. Please tell me the schedule for awarding points.
- Q. How can points be used?
- Q. What is the point back system?
- Q. Can points be used for other services?
Update/Change/Cancel
- Q. Tell me more about automatic renewal.
- Q. When renewing, will the room change every month? Do you need to Check-out once?
- Q. Is there anything I can't renew next month?
- Q. What should I do if I want to change the facility for the next month?
- Q. What should I do if I want to change the details of my reservation?
- Q. What should I do if I want to cancel my reservation?
- Q.What is your cancellation policy?
Member registration/withdrawal
- Q. Do I need to register as a member?
- Q. I cannot Sign in in to My Page.
- Q. What are the member benefits?
- Q. Please tell me more about the hiatus.
Facilities/equipment
- Q. What size luggage can I bring in?
- Q. 電化製品は持ち込めますか。
- Q. Can I send my luggage before moving in?
- Q. Can you receive mail and parcels?
- Q. How often do you clean and towel exchange
- Q.Can I smoke?
- Q.Is there a Wired LAN?
- Q.What is the internet speed?
- Q. Can I park my bicycle or motorcycle?
- Q. Can I bring my own desk?
- Q.ホテルが満室の場合はどうなりますか？
- Q.Is it possible to change the room at the request of the user?
- Q.What should I do if the room is damaged?
- Q.室内清掃はどれくらいの頻度で入りますか？
- Q.Is there a set frequency and number of towels to be changed?
- Q.Can I wash my clothes?
- Q.Is breakfast included?
- Q.Is there a kitchen?
- Q.Can I smoke?
others
- Q. Can children use it?
- Q. Please tell me about corporate use.
- Q. Can foreign nationals make reservations?
- Q.Is it possible for minors to stay?
- Q. Do you support languages other than Japanese?
- Q. Is national travel assistance applicable?